For more information on our Population Health Management Solutions, please visit us at www.eqhs.org
Click "Provider Resources" tab above to find additional resources
Provider AssistanceFor utilization review questions:
Submit an Online Helpline ticket via eQSuite®.
Out of State Hospitals or Password Help:
Contact us at (800) 418-4045
As part of the Medicaid enrollment process, if your hospital has new Provider IDs for either Psych and/or MedSurg please submit a Hospital Contact Form to us.
Fill out form with new contacts and assign Liaison and Web Administrator(s). The form must include the appropriate sign off from Hospital Adminstrators:
HFS has asked that the hospital’s finance department contact HFS to check your provider enrollment status and confirmation of your Provider ID and associated services under that Provider ID (med/surg and psych).
Ask you finance department to follow up with HFS by email at IMPACT.Help@Illinois.gov or calling (877) 782-5565 Option 1.
After you receive final confirmation from HFS regarding your 12-digit Provider ID(s) for med/surg AND psych, we will then be able to assist your team.
We have confirmation that SOME providers are unable to submit review as Medicaid is in the process of enrolling and revalidating Medicaid-funded providers and updating their Provider files (our system is fed by HFS provider file).
Please check to see if you can now submit review. Allowances will be made for timeliness for those hospital affected by this issue.
Hospitals should continue to alert eQHealth if they cannot submit review and the hospital’s finance/patient accounts manager should direct their questions regarding their Provider enrollment status to the IMPACT Help Desk at IMPACT.Help@Illinois.gov or (877) 782-5565 Option 1.
HFS has made a coding correction to Attachment C. ICD-10 diagnosis code L59.124 was incorrect . The correct code is L89.124 and it has been added retroactive to 10/1/15.
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eQHealth: Louisiana's Medicare QIO please click here
For eQHealth Solutions in Florida please click here