If patient has MCO coverage at admission, no eQHealth review is needed. Please check with your insurance verifier or call the HFS Eligibility Line (800) 842-1461.
QUESTIONS? Use the Online Helpline on eQSuite®. It keeps a Q&A log for 30 days!
SHORT STAY POLICY REMINDER If you have a stay of 3 days or less post-discharge you can submit your review online within 7 calendar days from the d/c date. (not Detox)

eQHealth Services

Since our inception in 2002, eQHealth Solutions (formerly HSI) has consistently achieved significant impacts in quality of care and Medicaid program savings. As eQHealth Solutions, we assist the Illinois Department of Healthcare and Family Services with:

  • Medical Determinations
  • Utilization Review
  • Quality Improvement
  • Healthcare Technologies
  • Provider Education
  • Clinical Studies


Quick Resources

Click "Provider Resources" tab above to find additional resources

Provider Assistance
For utilization review questions:
Submit an Online Helpline ticket via eQSuite®. 

Out of State Hospitals or Password Help:
Contact us at (800) 418-4045

Provider Outreach 

For Provider Education and Training:

Email your request to rserno@eqhs.org

Use the eQSuite® Online Helpline for:
» Utilization and quality review process
» Review requirements and timeframes
» Reconsideration process
» Creating temporary Physician IDs
» MCO or other eligibility verification questions


    Wednesday, April 22, 2015

    Sign Up for Web Training Today!

    REGISTER HERE Prior Auth Review Training - May 5th - 2 p.m.

    REGISTER HERE DRG Web Review Training -May 8th - 1 p.m.

    REGISTER HERE Psych Web Review Training - May 14th - 2 p.m. 

    Tuesday, March 03, 2015
    REMINDER: Medicaid Cases Due for Concurrent Review (Daily List) is now available online.
    This document has not changed - log on to eQSuite® and run Report 18. 
  • Have a Question? Submit an Online Helpline Ticket
    Thursday, November 20, 2014

    In alignment with our transition to 100% concurrent web review, the Department of Healthcare and Family Services has approved a shift from telephonic to electronic method for submitting Provider inquiries. Effective December 15, 2014, all questions pertaining to utilization review and requirements must be submitted online through eQSuite®.  

    Click on Provider Update for details.


Certification Requests. Review Status. Discharges. Work On Line - Anytime

  • To access eQSuite®:
    Assign a Web Administrator for your facility, fill out a 
    Hospital Contact Form and fax it to us. An eQHealth representative will contact you.

Log in to eQSuite - New Web System

Log in to CMH Entry


eQHealth & HFS login

Our Locations

For eQHealth Solutions in Illinois please click  the 'Learn More' button below

Learn More

For eQHeath Solutions in Mississippi (HealthSystems of Mississippi) click here

Learn More

eQHealth: Louisiana's Medicare QIO please click here

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For eQHealth Solutions in Florida please click here

Learn More