Web User Guides

eQSuite® is our proprietary web-based, HIPAA compliant system that offers 24/7 online availability to:

  • Submit prior authorization review requests
  • Obtain real-time status updates of your prior authorization review requests
  • Respond to requests for additional information for pended reviews
  • Submit online helpline queries
  • View or print provider-specific notification/determination letters
  • Access provider-specific data reports
Please download the following documents for minimum IT requirements and suggestions to optimize your user experience:

Minimum IT Requirements
Browsing History/Temp Internet Files

Click on the web user guides below to learn the web review functions:

 eQSuite® User Guide-CABG

A comprehensive user guide for submitting CABG review requests online.

  eQSuite® User Guide-BACK

A comprehensive user guide for submitting back surgery review requests online.

Web Admin User Guide

A resource guide for responsibilities of the hospital eQHealth Web Administrator role.


A resource guide for the additional features available to eQSuite users. 

Provider Web Reports 

A summary of the 7 Provider reports capturing data relating to Prior Authorization.